Refund Policy

1. General Principle

The Service is informational and digital in nature and is provided automatically: processing of an uploaded file is initiated by the Service immediately upon receipt of payment confirmation from the payment service. The Service is deemed to have been rendered in full at the moment the Result is generated and the Customer is granted access to it via a unique link. Given the instantaneous nature of the service delivery, the actual window for withdrawing from performance of the contract under Article 32 of the Law "On Protection of Consumer Rights" is reduced to a few seconds after payment.

2. Refund Cases

Full Refund (100%)

• The Service was not rendered for reasons attributable to the Contractor: a technical failure of the Service, unavailability of the infrastructure, or a software error as a result of which the Result was not generated or was generated incorrectly through the fault of the Service.
• An erroneous payment occurred due to technical reasons of the payment service (a duplicate charge confirmed by a bank statement).

No Refund Is Provided

• The Service has been rendered — the Result has been generated and provided to the Customer via a unique link. The Customer is deemed to have accepted the Service at the moment access to the Result is granted; the fact of acceptance does not depend on whether the Customer opened the link.
• The content or scope of the Result does not meet the Customer's expectations. The Service is informational in nature; the scope and quality of the Result depend on the source data and are not guaranteed as a medical consultation.
• The quality of the Result is limited by the quality of the source file: an illegible photo, the absence of decodable data in the document, an unsuitable document type, or the absence of the required information on the form.
• The Customer changed their mind, made a mistake when choosing the service, failed to clarify the terms before payment, or found a similar service at a lower price.
• The Customer lost access to the Result after the expiry of the 7-day storage period. The storage period is disclosed before payment; the obligation to preserve the Result lies with the Customer.
• The Customer did not provide an email or phone number to receive the receipt/link and, as a result, was unable to obtain the Result — the obligation to provide correct contact details at the time of payment lies with the Customer.

3. Procedure for Submitting a Request

• The Customer sends a written request to info@labreadai.com with the subject line "Refund".
• The request must specify: the date and time of payment, the amount, the transaction identifier (if known), the e-mail or phone number used at the time of payment, and the grounds for the refund with reference to the specific item of the "Full Refund" section of this Policy.
• The Contractor reviews the request within 10 (ten) business days and sends a reasoned response to the specified e-mail.
• If the decision is favorable, the Contractor initiates the refund through the payment service of JSC "Tinkoff Bank" (Tinkoff Kassa). The crediting period is from 1 to 10 business days from the moment the Contractor initiates the refund; the actual period depends on the card-issuing bank.

4. Refund Method

• The refund is made only to the same bank card or payment details from which the payment was made. Refunds to other details or to the accounts of third parties are not made.
• The refund is made in Russian rubles, in the same currency in which the payment was accepted.
• If a refund to the original payment details is impossible (the card has been blocked or closed by the issuing bank), the Customer provides the details of another account opened in their name.
• No commission of the payment service is withheld from the refunded amount.

5. Dispute Resolution

In the event of any disputed situation, the Customer undertakes first to contact the Contractor at info@labreadai.com — the Contractor is prepared to promptly investigate the circumstances. Contacting the issuing bank with an application to dispute the payment (the so-called chargeback procedure) before submitting a claim to the Contractor and before receiving a reasoned response is strongly discouraged: please contact us first — this resolves the dispute faster and without involving the bank. In the event that a payment dispute is initiated where the Service has in fact been rendered, the Contractor is entitled to submit to the issuing bank and the payment service evidence that the Service was rendered (processing logs, the fact that the Result was generated) and to recover from the Customer its losses, including the costs of the proceedings and the fines of the payment service.

6. Contact

Please send all questions relating to refunds and disputed situations to: info@labreadai.com.