Refund Policy — LabReadAI

1. General principle

The service is informational and digital, and is delivered automatically: file processing starts immediately upon payment confirmation from the payment service. The service is deemed fully rendered the moment the Result is generated and made available to the Customer via a unique link. Given the instant nature of delivery, the practical window to cancel under the Russian Consumer Protection Law is reduced to a few seconds after payment.

2. Refund cases

Full refund (100%)

• The service was not delivered due to reasons attributable to the Provider: technical failure of the service, infrastructure outage, software error that prevented Result generation or generated it incorrectly through the Provider's fault.
• Erroneous payment due to technical reasons of the payment service (duplicate charge confirmed by the bank statement).

No refund

• The service has been rendered — the Result was generated and made available to the Customer via a unique link. The Customer is deemed to have accepted upon receiving access to the Result; acceptance does not depend on whether the Customer opened the link.
• The content or scope of the Result does not match the Customer's expectations. The service is informational; scope and quality of the Result depend on the source data and are not guaranteed as medical advice.
• Result quality is limited by source file quality: illegible photo, lack of interpretable data in the document, unsuitable document type, missing essential information on the form.
• The Customer changed their mind, chose the wrong service, did not clarify conditions before payment, or found a similar service cheaper.
• The Customer lost access to the Result after the 7 days retention window. The retention period is disclosed before payment; the Customer is responsible for saving the Result.
• The Customer did not provide a valid email or phone for the receipt/link and consequently could not access the Result — providing correct contact details at payment is the Customer's responsibility.

3. Refund procedure

1. Send a request to info@labreadai.com with the subject "Refund".
2. Include: date and time of payment, amount, transaction ID (if known), email or phone used for payment, and a reason citing a specific item from the "Full refund" section of this Policy.
3. The Provider will review the request within 10 working days and respond by email with a substantiated decision.
4. If approved, the Provider initiates the refund through AO Tinkoff Bank (Tinkoff Kassa). Crediting time — 1 to 10 working days from initiation; the actual time depends on the issuing bank.

4. Refund method

• Refund is made only to the same bank card or payment method used for the original payment. Refunds to other accounts or to third parties are not made.
• Refunds are made in Russian rubles, in the same currency as the original payment.
• If a refund to the original method is impossible (card blocked or closed), the Customer provides details of another account in their own name.
• No payment service fees are deducted from the refund amount.

5. Dispute resolution

In any disputed situation the Customer must first contact the Provider at info@labreadai.com — the Provider will promptly investigate. Initiating a chargeback (payment dispute) with the issuing bank before sending a claim to the Provider and before receiving a substantiated response is considered bad-faith conduct. In case of a chargeback initiated despite the service having been actually rendered, the Provider reserves the right to submit evidence of delivery (processing logs, fact of Result generation) to the issuing bank and the payment service, and to recover from the Customer any incurred losses, including dispute-handling costs and payment service fines.

6. Contact

For all refund and dispute questions: info@labreadai.com

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