Contacts & Details — LabReadAI

Customer support

For any questions regarding the service, payment, refunds, or personal data processing, please contact support. Email response time — up to 1 business day; phone — within business hours.

Email

info@labreadai.com

Phone

+7 (951) 666-85-72

Hours

weekdays, 10:00–19:00 MSK

Region and form of service

• The service is provided remotely in electronic form — the Customer receives a textual Result via a unique link.
• Delivery time — up to 5 minutes from payment under standard load.
• Service region — the Russian Federation. The service is targeted at residents of the Russian Federation.
• No physical goods are shipped: the service is digital and does not involve any material delivery.
• There are no export restrictions; the Result is accessible from anywhere with internet access, however payments are accepted only in Russian rubles via Russian acquiring.

Payment methods

Payments are processed via the certified payment service Tinkoff Kassa (AO TBank). All operations are protected by 3-D Secure and the PCI DSS standard. Bank card details are never transmitted to or stored by the Provider.

• Bank cards Visa, Mastercard, MIR, JCB, UnionPay (via Tinkoff Kassa).
• T-Pay — one-click biometric payment for AO TBank customers.
• Faster Payments System (SBP) — QR-code payment via any Russian bank app.

The full price is shown on the order page before payment confirmation. No additional fees are charged to the Customer.

Information security

All data transfer between the user's browser and the Provider's servers is performed over the HTTPS/TLS protocol. Payment data is processed within the AO TBank infrastructure certified to PCI DSS. More details on the page «Information Security».